In brief
How? When you browse our website or contact us, we collect certain information about you.
What? We collect personally identifiable information, payment information and information about your use of and registration for our Services.
Why? To better serve you, answer your questions, process your payments and administer our Web site.
Who else? Suppliers who help us process payments or communicate with you will have access to certain information.
Where? We are located in Quebec, but some of our suppliers may have access to your information outside Quebec.
Vos droits. You have the right to request access to, correction of, or deletion of this information by writing to us.
Your consent. You have the right to withdraw your consent at any time, but this may prevent us from continuing to serve you.



BOMA Québec is a non-profit organization incorporated underPart Three of the Quebec Companies Act..

BOMA Québec attaches great importance to the protection of personal information. In this Personal Information Protection Policy (the "Policy"), you will learn how our organization collects, uses and discloses the personal information you may provide to us, and how you may request access to, or rectify, such information, if necessary. This Policy applies to your membership, your registration for communications, your navigation on our website  (the "Site"), your registration for activities and events, your participation in programs, publications, your registration for BOMA Awards and other recognition activities and any other services that may be provided by BOMA (the"Services").

This Policy forms part of our Terms of Use, which describe the terms and conditions you agree to follow when using our Services. We will collect, use and disclose your personal information in accordance with this Policy, without exception.

By using the Services, you acknowledge that you have read and understand the Policy, and you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you do not agree to this Policy, please do not use the Services or provide any personal information.



This Policy applies to anyone using BOMA Québec's Services.

This Policy applies to personal information collected, held, retained, communicated, used or destroyed by BOMA Québec.


  1. What is « personal information »?

“Personal information” is any information that relates to an individual and allows that individual to be identified, directly or indirectly, such as a name, a Social Insurance Number (SIN), an online tracking identifier such as an IP address, or one or more specific characteristics relating to the individual's identity.


  1. What personal information do we collect?

BOMA Québec identifies the purposes for which it collects personal information and informs the individuals concerned of the use that will be made of this information. The collection of personal information is limited to that which is necessary to fulfill the purposes identified in this Policy and we collect, use and disclose your personal information in accordance with this Policy. For example, we may collect the following information:

Biographical information


Which information?

– Name

– Date of birth

– E-mail address

– Residential mailing address

– Telephone number

– Password

– Information required by the bank from signatories

– Information required for company register from directors

Why do we collect this information?

–&nbspTo provide the services and information you request

– To administer your account

– To respond to comments and questions

–&nbspTo provide support to Site users

– To contact you

– To contact you for survey purposes

– To authenticate you when you log into your account

– To issue receipts

User information


Which information?

– Connection address (IP)

– Information about your device

– Date, time and duration of your visits

– Pages viewed

– Browsing preferences



– To operate, maintain, improve and offer the full functionality of the Site

– To understand and analyze usage trends and user preferences

– To create new products, services, features and functionalities




Other information



What other information?

– Information on food allergies or intolerance

– Clothing sizes

– Medical specifications


– To facilitate and process your registration for certain courses, events and services

– To ensure your fitness to participate in our sports activities

Payment information


Which information?

–Credit card or bank account information. For more details, please refer to the

«  Provide your credit card details on our site »



– To finalize your registration for activities and services and to collect payment of your registration fees.

– To process your credit card or bank account information, with the help of a third-party payment provider

In general...


We may need to use your personal information to:

– Meet our legal obligations

– Prevent cyber threats and fraud

– Respond to requests, warrants and orders from courts and other agencies

–&nbspProtect your and our rights and interests

– Cooperate in legal proceedings or investigations


  1. How do we collect your information?

We may collect your personal information when you use our Services and provide it voluntarily. For example, we may ask you to provide personal information if you:

  • Use our Services;
  • Visit our Site;
  • Set up and use a user account;
  • Register for an activity;
  • Buy a sponsorship;
  • Buy an item from the site;
  • Use our online tools;
  • Send a question or comment to our organization by e-mail, phone, fax or through our site;
  • Contact an employee, volunteer or administrator by phone, e-mail or in person;
  • Participate in an event;
  • Post comments, messages or other content on our site, including on our online tools or blogs, on the contact us page or through other site features that allow you to post your own comments, messages and content;
  • Subscribe to electronic communications, such as our BOMAinfo e-newsletter;
  • Use features of our site that require personal information.


  1. Use and retention of personal information

Your personal information will not be used without your consent for purposes other than those for which it was collected or in accordance with applicable law. From time to time, we may use personal information collected for emerging or additional purposes and, if so, we will amend this Policy to include such emerging or additional purposes and obtain your consent.

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal obligations.

BOMA Québec may use or disclose personal information for other purposes with the consent of the individual or as required by law.


  1. To whom do we disclose your personal information?

In certain circumstances, we use suppliers to help us serve you. Before disclosing your personal information to them, we take reasonable steps to ensure that they agree to comply with this Policy. We may disclose your personal information to suppliers who assist us in the following categories:

Category of third party

What they do for us

Partners for activities and events

– During activities organized by BOMA Québecor for the provision of Services, we need to provide participant and customer information to our third-party partners.

Payment services


– If you make a payment online, a supplier processes your financial information in order to complete the transaction securely.

– This particularly sensitive type of information, such as your credit or bank card number, is encrypted and highly protected during transmission.

– We therefore have no knowledge of card numbers and do not store them on our servers.


Website hosting service

– A third party helps us host, operate and maintain the site.


Security & IT Services

– A third party helps us set up security and IT protection.


Marketing and communications

– If you subscribe to our newsletter, a third party helps us manage our mailing list and communicate with you.

– A third party helps us track and analyze site activity.


Advertising and analytics partners

They help us understand your interests, preferences and usage patterns with respect to certain programs, content or services and/or Site features. For example, we may provide information to Google Analytics.

In the event of a significant change in our business structure, we may share your personal information with the other party in order to complete that business transaction.


  1. Where is your personal information stored?

We host your personal information in Quebec, Canada. To provide you with Services, we may use service providers, data processors and other third parties to perform certain services on our behalf. These third parties may store, process and transmit personal information on servers located outside of Canada, in jurisdictions whose privacy laws may differ from those of Canada, which may include the United States of America. As a result, personal information may be subject to access requests by governments, courts or law enforcement in those jurisdictions, in accordance with the laws of those jurisdictions. For example, we may share information in response to valid requests from government authorities, courts and law enforcement officials in those countries.

Subject to applicable laws in these other jurisdictions, we will make every reasonable effort to ensure that adequate safeguards are in place with our third parties, requiring them to maintain a level of protection for personal information equivalent to that which applies in Canada.


  1. How long do we keep your personal information?

We will retain your personal information for as long as necessary for the purposes described in this Policy, to comply with our legal obligations, to resolve disputes and to enter into agreements with our customers or partners.

We will delete obsolete or unnecessary personal information, for example, if you tell us that you no longer wish to use our Services. You may request rectification or deletion of information at any time, learn more here.


  1. Links to other sites

The Site may contain links to other websites or Internet resources, including those owned by our sponsors, partners or collaborators. When you click on one of these links, you are contacting another website or Internet resource that may collect information about you voluntarily or through cookies or other technologies. We are not responsible for the privacy practices or the content of any sites owned and operated by third parties. As these other sites may collect and process the information they collect differently, we encourage you to carefully review and read the Privacy Policy of each site you visit.


  1. Provide your credit card details on our site

If you make a credit card payment through our organization, we request information that is reasonably necessary to complete the processing of the transaction. The information you provide for a one-time payment, such as credit card numbers and security codes, credit card names and expiration dates, is transmitted directly from you to the credit card processing company; BOMA Québec saves only the type of credit card, the last four digits of the credit card number and the expiration date in the case of an incorrect payment that must be refunded. BOMA Québec will send you an e-mail confirming that the credit card transaction has been completed.

In the case of pre-authorized debits for recurring payments, all information is stored by BOMA Québec or a third party acting on our behalf and transformed into encrypted data so that only those who need access to update financial information can obtain the credit card number. Encrypted data is provided to the credit card processor at appropriate intervals. For billing purposes, we may also share your personal information with third parties, including credit card processors, but we only provide information that is reasonably necessary for this purpose.


  1. Do we use cookies and similar technologies?

In the course of your interactions with our Site, we may use automated data collection technology or services to store and collect information that identifies your computer, tracks your use of this Site and collects other personal information and Internet browsing habits. This data collection technology may include cookies and similar markers that are part of this Site to enhance functionality and navigation for our visitors.

Cookies are pieces of information that are transmitted and stored on your device to identify it or your customer account. They enable us, for example, to operate our websites, improve their security, correct bugs, carry out certain usage analyses and adapt our content to better suit your tastes and habits.

More specifically, our websites may use the following technologies:

Types of cookies



These cookies are necessary for the proper operation of our sites. They enable us to provide essential services and functions, such as continuity of service and security. For this reason, they cannot be deactivated.


Analysis and statistics

These cookies generate anonymous data on the number of visits and the way visitors use our sites and applications. This data helps us to improve our services and visitors' experience of our sites and applications.



These cookies enable us and our partners to recommend more relevant products and services to you and to display advertisements, including on other sites, that take into account your tastes and browsing habits. This is what is referred to as interest-based advertising (targeted advertising). Please note that if they remain deactivated, the number of ads will not decrease, but they will be less relevant to you. 


The information tracked through these mechanisms includes the following :

  • Your IP address;
  • The type of browser and operating system used;
  • The pages of the site a user visits;
  • Other Web sites visited by a user prior to visiting this site.

 You may refuse or disable cookies by modifying your browser settings according to the instructions provided in your Internet service provider's help file. Note that by choosing to disable cookies, you may limit your access to some of the personalized features of this Site.


  1. How do we protect your personal information?

In order to protect your personal information, BOMA Québec employs security safeguards that are appropriate to the sensitivity of the information.

We maintain reasonable technical, physical and administrative safeguards to protect your personal information against loss, theft and unauthorized access. All personal information you provide to us is exchanged via a secure server. Unfortunately, the security of any data transmission over the Internet cannot be fully guaranteed. Therefore, while we are fully committed to protecting your personal information, we cannot ensure or warrant the security of any information or personal information you provide to us. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address listed in the How to Contact Us? »

We take reasonable steps to verify your identity before granting you access to your account on our site, however, it is your sole responsibility to maintain the confidentiality of your username, password and any other information related to your account. We also take reasonable steps to ensure that persons designated by BOMA Québec to manage your data understand the importance of maintaining the confidentiality of personal information and that unauthorized persons should not have access to personal information that we have disposed of or destroyed.


  1. What are your rights regarding personal information?

To exercise your rights, please contact us «  How to contact us? ». We may ask you for identification to make sure it's really you. All requests are free of charge, unless you wish to obtain a copy of the documents.

Access. You may request access to the personal information we hold about you by contacting us using the contact information provided below, and we will respond to your request within the time limits set by applicable law. Please note that we cannot authorize access to your personal information when it cannot be separated from information about other individuals, cannot be disclosed for security or trade secret reasons, or is protected by legal privilege. If we are unable to provide you with access to your personal information, we will notify you of the reasons for denying access.

Rectification. You may request an update or changes to your personal information by contacting us as specified below. We will endeavour to correct or update personal information that you identify as inaccurate or incomplete. Where appropriate, changes will also be transmitted to relevant third parties having access to such information.

Deletion. You may also request the deletion of outdated or unjustified information, or provide written comments.

Withdrawal of consent. You may also withdraw your consent to the use and disclosure of your personal information. However, we may no longer be able to offer you certain Services.


  1. Communications by electronic mail or e-mail

BOMA Québec complies with the Canadian Anti-Spam Act (CASL) and will not send you electronic communications that violate this Act.

We will ensure that each of our emails provides the necessary option and opt-out instructions if you do not wish to receive emails from BOMA Québec in the future. You can unsubscribe by clicking on the link provided in the e-mail, or by calling us. If we do not have your express consent to send you electronic communications, we will only contact you for the limited purposes permitted by the LCAP.


  1. Comments and User Content Posted on Forums and Message Boards.

If you post comments on our Site or other BOMA Québec social media sites or use the forums that are available on our Site from time to time, you agree that any personal information that you voluntarily disclose on such forums, comment windows or other interactive areas where personal information may be posted may be collected and used by other Internet users. This may result in the receipt of unsolicited messages from other users or parties. We will not be responsible for the security of any content that you voluntarily post on the forums or comment sections of our Site or in any other interactive areas of our Site. Please refer to our Terms of Use to understand your obligations with respect to personal content.


  1. Changes to the Policy

BOMA Québec may, from time to time and at its sole discretion, modify this Policy. In such a case, we will notify you of the changes in a manner that is convenient to you, indicating when the changes will take effect. The collection, use and disclosure of your personal information by BOMA Québec is governed by the version of this Policy in effect at the time. We will post the most current version of this Policy on our website, indicating at the top of this page when this Policy was revised. Please check this Policy periodically to ensure that you are aware of any updates or changes. Your continued use of our site following any changes to this Policy constitutes your consent to the terms of the revised Policy.


  1. How to contact us?

We welcome your feedback. If you have any questions, comments or concerns about this Policy, or if you choose any of the following options:

  • Review the personal information you have provided to us to verify its accuracy, update it or delete it from our records;
  • Request that we stop sending electronic communications or other contact to you;
  • Report any violation of this Policy.

Please contact the person responsible for the protection of personal information as follows:

Privacy Officer

BOMA Québec
1200 McGill College, Suite 1500
H3B 4G7
Tel. 514 282-3826, poste 2003
E-mail :


  1. Effective date and revision

This Policy takes effect on March 1, 2024 and is current as of March 10, 2024